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Privacy Policy

Effective Date: 03/01/2025

At Who Cares Consultancy C.I.C we respect your privacy and are committed to protecting your personal information. Who Cares Consultancy is a partner company of Who Cares Consultants UK Ltd which publish and distribute our resource books.

 

This Privacy Policy explains how we collect, use, and protect your information in accordance with the General Data Protection Regulation (GDPR) and other applicable UK data protection laws.

 

By using our website or engaging with us, you agree to the terms outlined in this Privacy Policy.

 

1. Information We Collect

We may collect and process the following types of personal data:

  • Contact Information: Name, email address, phone number, and postal address.

  • Professional Information: Job title, organisation, or other details provided in relation to our consultancy services.

  • Communication Data: Any correspondence between you and us, including emails, forms, or queries.

  • Technical Data: Information about your device and interaction with our website (e.g., IP address, browser type, cookies).

 

2. How We Use Your Information

We use your personal data for the following purposes:

  • To respond to your inquiries or provide consultancy services.

  • To improve and personalise your experience on our website.

  • To send relevant updates or communications, provided you have consented.

  • To comply with legal or regulatory requirements.

 

3. Legal Basis for Processing

We process your data under the following legal grounds:

  • Consent: Where you have explicitly consented to the processing of your data.

  • Contractual Necessity: To fulfill a contract or service you’ve requested.

  • Legitimate Interests: To improve our services and operations, provided this does not override your rights and freedoms.

  • Legal Obligation: To comply with applicable legal requirements.

 

4. Sharing Your Information

We do not share, sell, or rent your personal information with third parties without your explicit consent unless:

  • It is necessary to provide a service you have requested.

  • We are legally required to share information (e.g., with regulators or legal purposes)

 

5. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.

 

6. Your Rights Under GDPR

Under GDPR, you have the following rights:

  • Right to Access: Request a copy of the personal data we hold about you.

  • Right to Rectification: Request corrections to your data if it is inaccurate or incomplete.

  • Right to Erasure: Request the deletion of your data, subject to legal or contractual obligations.

  • Right to Restrict Processing: Request limitations on how your data is processed.

  • Right to Object: You can object to processing based on legitimate interests or direct marketing.

  • Right to Withdraw Consent: Withdraw consent at any time, without affecting the lawfulness of processing carried out before withdrawal.

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To exercise your rights, please contact us at:
Email: info@whocaresconsultancy.co.uk
Address: 124 City Road, London, England, EC1V 2NX

 

7. Security of Your Data

We take the security of your data seriously and implement technical and organisational measures to safeguard it from unauthorised access, loss, or disclosure.

 

8. Cookies and Website Tracking

Our website uses cookies to enhance user experience and analyse website traffic. We use essential cookies for:

  • Cookie for fraud detection of calls

  • Security Cookie for Hive (legacy)

  • Session cookie for identification

  • Performance cookie for rendering

  • Cookies for attack detection

  • Used for system effectiveness measurement

  • Tracking session errors and issues (resilience)

  • Cookies for site experiments

  • Server_Session - Cookie for API protection

  • Client_Session - Cookie for API protection

 

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or regulatory requirements. Any updates will be posted on this page with a revised "Effective Date."

 

10. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:


Who Cares Consultancy C.I.C
Email: info@whocaresconsultancy.co.uk
Address: 124 City Road, London, England, EC1V 2NX

Accessibility Statement

Effective Date: 03/01/2025

Who Cares Consultancy C.I.C and Who Cares Consultants UK Ltd are committed to ensuring that our website and services are accessible to everyone, regardless of ability, technology, or circumstances. We strive to create an inclusive experience that meets the diverse needs of our users.

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1. Our Commitment

We are dedicated to:

  • Designing and maintaining a website that is usable and accessible to as wide an audience as possible.

  • Adhering to recognised accessibility standards, including the Web Content Accessibility Guidelines (WCAG) 2.1 at level AA.

  • Continuously improving accessibility by reviewing user feedback and regularly auditing our website.

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2. Accessibility Features

Our website includes the following features to enhance usability and accessibility:

  • Keyboard Navigation: Our site is fully navigable using a keyboard.

  • Alternative Text for Images: All images include descriptive alternative text where necessary.

  • Readable Fonts: We use clear, legible fonts with sufficient contrast against the background.

  • Responsive Design: Our website is designed to be compatible with devices of all sizes, including desktops, tablets, and smartphones.

  • Scalable Text: Users can adjust text sizes through their browser settings without loss of functionality.

 

3. Ongoing Efforts

We are actively working to ensure our website remains accessible, and we conduct periodic reviews to identify and address potential issues.

However, there may be some areas of the site where improvements are still being made. For example:

  • Older content may not yet meet accessibility standards.

  • Third-party tools and integrations may not be fully accessible.

We are actively working with our partners and vendors to address these issues.

 

4. Contact Us for Accessibility Support

If you experience any difficulty using our website or encounter content that is not accessible, we want to hear from you.

You can contact us via:

 

When contacting us, please include:

  • A description of the issue you encountered.

  • The URL (web address) where the issue occurred.

  • The browser and device you were using at the time.

 

We will make every effort to respond promptly and resolve your concern. (2-3 working days)

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5. Enforcement of Accessibility Rights

If you are not satisfied with our response to your accessibility-related query, you have the right to escalate your complaint. You can contact:

 

6. Future Improvements

We are committed to ongoing improvements in accessibility. We will:

  • Regularly test our website to identify and fix accessibility issues.

  • Consult with users and experts to ensure our site remains inclusive.

  • Update this statement to reflect any changes or enhancements.

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Thank you for choosing Who Cares Consultancy C.I.C and Who Cares Consultants UK Ltd. We are committed to providing an inclusive experience for all and appreciate your feedback.

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