top of page

Terms and Conditions

​

Welcome to the website of Who Cares Consultancy C.I.C and Who Cares Consultants UK Ltd. By using our website and purchasing our products, you agree to the following terms and conditions. Please read them carefully.

​

1. Company Information

This website is operated by:

  • Who Cares Consultancy C.I.C

  • Who Cares Consultants UK Ltd

Any references to "we," "us," or "our" in these terms and conditions refer to both companies unless otherwise stated.

​

2. Delivery

We offer the following delivery options for purchases made on our website:

  • Free Delivery: For orders over £65, we provide free standard delivery.

  • 48-Hour Tracked Delivery (Royal Mail): £4.99 per order.

  • Standard Delivery (5-7 days, Royal Mail): £2.99 per order.

We aim to despatch all orders promptly, but delivery times may vary depending on external factors.

​

PLEASE NOTE WE CURRENTLY ONLY SHIP TO THE UK.

​

3. Returns and Refund Policy

We take great care to ensure the quality of our books before they are despatched. As such, we currently do not offer returns, except in exceptional circumstances.

  • If your item arrives damaged, please contact us within 7 days of receipt with photographic evidence of the damage.

  • We will assess the situation and, if deemed appropriate, provide a replacement or refund.

  • To report an issue, email us at info@whocaresconsultancy.co.uk

Please note: The decision to issue a refund or replacement is at our discretion and based on evidence provided.

​

4. Payment Security

For your security, we do not store your payment details. Each time you make a purchase, you will be required to enter your payment information.

We use secure payment processing systems to protect your data. Please refer to our [Privacy Policy] for more information on how we handle your personal data.

​

5. Charge-back Policy

At Who Cares Consultancy C.I.C and Who Cares Consultants UK Ltd, we strive to deliver high-quality services and ensure customer satisfaction. If you believe a chargeback is necessary, we encourage you to contact us directly to resolve any issues before initiating a claim with your bank.

Chargebacks should only be used as a last resort for unresolved disputes or where you believe your card has been used fraudulantely. We are committed to addressing your concerns promptly and fairly. Please note that submitting a chargeback without valid grounds may result in legal action to recover funds or damages.

For support, please contact us at info@whocaresconultancy.co.uk

​

6. Pricing and Taxes

All prices displayed on our website are in GBP (£) and include applicable taxes. Delivery charges are calculated and displayed at checkout.

​

7. Limitation of Liability

Whilst we strive to ensure the accuracy of information on our website, errors may occasionally occur. We reserve the right to correct any inaccuracies, update prices, or amend these terms without prior notice.

We shall not be held liable for any delays, damages, or losses arising from factors beyond our control, such as postal delays or force major events.

​

8. Intellectual Property

All content on our website, including but not limited to text, images, and designs, is the property of Who Cares Consultancy C.I.C and Who Cares Consultants UK Ltd. Unauthorised use or reproduction of our intellectual property is strictly prohibited.

​

9. Amendments to Terms and Conditions

We reserve the right to update or modify these terms and conditions at any time. Any changes will take effect immediately upon posting to the website.

​

10. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you have any questions about these terms, please contact us at info@whocaresconsultancy.co.uk / 02081096964.

​

Thank you for choosing Who Cares Consultancy C.I.C and Who Cares Consultants UK Ltd.

​

​

bottom of page